Community Support Specialist

HNN Communities is a privately held and owner-operated professional property management company.
We specialize in the management of multifamily and mixed-use properties throughout Washington State.
HNN Communities has an immediate opening for a Full-Time Community Support Specialist to join our team in Federal Way, WA.
The ability to regularly work and travel between various locations as assigned, and reliable transportation is required.
We offer competitive pay, excellent benefits, and professional development.
HNN is a great place to make a rewarding career, life is better here! About the Position The Community Support Specialist role requires flexibility to work across multiple communities in a floating capacity to support the operational and compliance performance of the Company.
This position is responsible for assisting in the day-to-day operations of the assigned community and supporting the Community Manager to ensure optimum performance of the community in areas including leasing and marketing, compliance, accounting, and resident satisfaction.
Pay Details: $25 - $29/hr Schedule: Tuesday-Friday 7:30am-6:30pm Job Responsibilities Assist the Community Manager in all aspects of daily operations for your community.
Perform assigned accounting tasks including collecting and posting rent, fees, and other payments as well as processing month end, move-ins, move-outs, and zero receipts in a timely manner.
Work effectively with the Accounting Department to resolve accounting issues and errors.
Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, marketing collateral, curb appeal and pricing.
Successfully engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication.
Lease and tour apartment homes, guiding new residents through the application, tax credit and move-in process.
Assist with administration of all lease agreements and addendums, renewals, prospect screening processes, and legal notices while ensuring accuracy and compliance.
Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues.
Work effectively with Resident Relations to deescalate and resolve concerns.
Provide excellent customer service to all residents, prospects, and guests.
Develop a thorough understanding of multiple community operations, budgetary guidelines, and expectations.
Participate in the success of all resident events, community programing and local/non-profit programs.
Assist the Community Manager with compliance requirements of the tax credit program as it relates to the community including monitoring rents, new move-ins and re-certifications.
Work effectively with the Compliance Department regarding tax credit paperwork, calculations, re-certifications, and reporting.
Act as the onsite supervisor in the absence of the Community Manager.
Submit reporting as directed by the Community Manager, adhering to company deadlines.
Consistently maintain contact and collaboration with the Community Manager through effective and timely communication.
Alert the Community Manager immediately with concerns regarding employees, the community, or the neighborhood/market.
Understand company operation guidelines, properly document all injuries and incidents, and report them to the Community Manager in a timely manner.
Maintain a positive relationship with local housing authorities and agencies.
Assist in the implementation of new systems, programs and procedures as directed by the company.
Effectively and appropriately use company technology and software.
Follow, support, and enforce company policies and procedures.
Work collaboratively and respectfully with peers, other team members and departments.
Continually seek out training opportunities and stay up to date on industry/legal trends and changes.
Attend training classes as scheduled and assigned.
Additional duties as assigned by supervisor.
Qualifications Minimum 2 years of experience in property management, including sales/multi-family leasing.
Strong operational background and leasing skills required.
Prefer prior accounting or bookkeeping experience.
Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations.
Knowledge of Section 42 LIHTC program and associated compliance processes.
Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
Experience using property management software, preferably Yardi.
Excellent written and verbal communication skills.
High school education or equivalent required.
Must be able to speak, read and write English in a manner sufficient to carry out duties.
Successful completion of background check and drug screen required.
Must be legally qualified to work in the U.
S.
meeting I-9 guidelines.
Benefits Offered Over 90% company paid medical benefits for employee coverage.
100% company paid dental and vision benefits for employee coverage.
Healthcare and dependent care flexible spending accounts.
Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
Best-in-class voluntary insurance benefits.
Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
Discretionary bonus programs.
Eligibility for a 20% housing discount consideration.
Employee assistance program (EAP) with 24/7 counseling services.
Company-sponsored backup childcare.
Employee discount program through LifeMart.
Company-sponsored industry training and certifications.
Paid time off (PTO) equal to 15 days in the first year.
Up to 12 paid holidays each year.
Our Mission HNN’s mission is to be a great company that provides outstanding housing.
We emphasize common sense in the management of investment properties.
We achieve standards of performance that balance short-term return on investment with long-term housing preservation and value.
We nurture a reputation of excellence in our housing communities, in our operations and within ourselves.
We promote healthy communication, productive teamwork, integrity and professionalism.
We thrive in a work environment that is exciting, fun and productive.
We realize the power of kindness and compassion in our business operations.
Visit us at www.
lifeisbetterhere.
com/careers to view all open career opportunities! HNN Communities is an Equal Opportunity Employer