Credit & Collections Specialist

About Scan Global Logistics: At Scan Global Logistics every person has an opportunity to unlock potential.
We are a full-service global logistics provider present on all continents.
By bringing a human approach to everyone, everywhere, we make the world a little less complicated.
At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air, or any other modes of transportation.
Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.
Position Overview: As a Credit & Collections Specialist, you are responsible for the management and collection of all the outstanding accounts receivables from assigned customers.
Additionally, they work closely with the sales team and stations staff to review customer accounts to determine credit worthiness.
Job Description: Complete collection calls and discuss overdue payments on delinquent balances.
Provide customer service regarding collection issues, process, and review account adjustments, resolve discrepancies and short payments.
Identify concern accounts and early warning signs of risk potential.
Manage and maintain a customer portfolio comprised of 300-400 revolving customers.
Monitor account balances and account standing daily.
Identify outstanding account receivables.
Investigate historical data for debts and bills.
Take actions to encourage timely payments.
Resolve customer credit issues/overpayments.
Complete comprehensive customer analysis on financial histories to ascertain whether such entities qualify for lines of credit.
Negotiate credit limits and repayment options.
Review documents to ensure their completion and accuracy.
Establish and maintain effective and cooperative working relationships with sales and station staff.
Update account status records.
Meet defined department goals and activity metrics.
Department goal, reach and maintain 85%-15% current vs past due ratio.
Activity metrics, engage with 100 unique customer accounts a week minimum, make 50 phone calls a week minimum.
Qualifications: Proficient in Microsoft suite programs and apps listed below.
Microsoft Teams, Word, Outlook, Excel, PowerPoint.
Strong ability for problem solving skills and research when necessary.
Detailed orientated with strong organizational skills.
Strong interpersonal, organizational, and verbal/written communication skills Excellent analytical skills.
Time management, organizational, negotiation, and investigation skills.
Positive can-do attitude, adaptive to change.
Education and Experience: Associate degree in accounting, Finance, Business, or a related field required, or Bachelor’s degree preferred.
At least 2 years’ experience directly related to Credit and/or AR.
Physical Requirements: Prolonged periods sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Job Type: Full-time Benefits: 401(k) Health Insurance Dental Insurance Vision Insurance Employee assistance program Health Savings Account (HSA) Life Insurance Short Term Disability Insurance Long Term Disability Insurance Paid Time Off Tuition Reimbursement Schedule: 8-hour shift Monday to Friday Work Location: On site Work authorization/security clearance requirements: Must be eligible to work in the United States; Must pass TSA eligibility screening.