Classified – Program Coordinator (Course Evaluator) Learning Resources

Salary $42,540.
00 - $56,664.
00 Annually Location 16101 Greenwood Ave N Shoreline WA 98133, WA Job Type Full-Time Job Number 00902 Department eLearning, Classroom Support & Continuing Education Opening Date 10/20/2023 Date of First Consideration: November 12, 2023 Shoreline Community College is dedicated to inclusive excellence in teaching and learning, student success, and community engagement.
Shoreline serves the educational, workforce, and cultural needs of our diverse students and communities through the core themes of educational attainment and student success, program excellence, community engagement, access and diversity, and College stewardship.
Shoreline Community College is a place of open inquiry and learning, with a campus that models ideals set out in our Community Standard*.
We are committed to upholding a culture of free expression, as well as maintaining a supportive and respectful learning and working environment for all.
Video Tour Our Campus! Under the general supervision of the Executive Director of Learning Resources, the Program Coordinator (Course Evaluator) administers evaluation software to successfully manage and run faculty evaluations in accordance with faculty contract and in cooperation with the Academic Divisions.
The Program Coordinator position also plans, creates, develops, and facilitates trainings based on various topics dependent on college needs and in cooperation with subject matter experts and outside entities.
This position also supports additional programs such as the student laptop checkout program, and others as needed.
The Program Coordinator will interact with all departments across campus which include Shoreline administrators, faculty, staff, and students.
Work is performed in alignment with institutional policies and procedures, and Learning Resources goals.
Essential Job Duties: Works with all Academic Divisions across campus to define, track, and administer faculty evaluations to required faculty every quarter.
Serves as system administrator for evaluation softwares; including data integrity, accuracy, and integration stability.
Investigates, troubleshoots, repairs bugs, and resolves evaluation application and functionality errors/issues with the integrated applications including Learning Management System (LMS), ctcLink (PeopleSoft), and other related/integrated applications and systems.
Attend meetings and trainings as program representative.
Communicates with administrators, faculty, staff, and students about evaluation deadlines each quarter.
Serves as single point of contact for administrators, faculty, staff, and students for evaluation software questions and the evaluation process and procedures.
Liaison between Technology Support Services, Business Analysts, LMS Administrator and evaluation software support.
Analyzes business process issues and/or problems and provides assistance to system users; conducts research on possible solutions and makes recommendations based on findings.
Collaborates with Instructional Designers and subject matter experts on design, content, and development of training and documentation.
Participates in College wide professional development activities.
Collaborates with the support center (Currently Team Dynamix) system administrator on the set up and design of the system for best user interface experience.
Ensures standardization and accessibility of articles and response templates.
Documents standard operating procedures by creating articles in the knowledgebase.
Trains new agents, administrators, and users in best practices and response norms.
Provides support to Learning Resources with special projects.
Qualifications REQUIRED EDUCATION & EXPERIENCE: High school graduation OR equivalent Two (2) years of clerical experience OR equivalent education/experience KNOWLEDGE OF: System administrator of course evaluation software, such as Watermark Course Evaluations & Surveys (CES) Knowledgebase Administrator role and departmental support request manager in Support Center/Ticketing System, such as Team Dynamix (TDX) Learning Management system such as Canvas LMS – including course creation, general troubleshooting Microsoft SharePoint, Teams, Office Word, Excel, Outlook, PowerPoint; Zoom and other applications Accessible digital content creation General ctcLink (PeopleSoft) skills including basic troubleshooting Techniques for effective presentations and communication in a multicultural environment SKILL IN: Fostering a climate of equity and belonging through multicultural awareness and competence Time management, organization, and ability to meet competing deadlines/priorities Entering and/or retrieving data accurately in computerized record keeping systems Handling difficult and sensitive situations, using sound independent judgment within College/legal guidelines Writing/editing/proofreading clear and concise materials resulting in effective oral and written communication with individuals inside and/or outside of the College Excellent customer service - establishing/maintaining effective working relationships at all organizational levels Ability to work with a diverse group of students, staff, and the public in a friendly, courteous and helpful manner Conditions of Employment PHYSICAL WORK ENVIRONMENT: The College is currently providing services in a mixed modality of operations (both online and in-person services are offered).
This position will perform work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus, ability to communicate in person or through appropriate means.
Ability to read printed materials and a computer screen.
Please note, there may be limited opportunities for online work depending on program or area needs.
If authorized for online work, employees will need to provide their own workspace and internet access, noting the College will provide technical equipment and support for online work needs.
TERMS OF EMPLOYMENT/SALARY: This position is allocated to pay range 40, under the Washington State Office of Financial Management higher education salary schedule.
Salary placement for new employees is determined by the College.
This position works 40 hours per week, with schedule dependent upon department needs.
Hiring of this position is contingent on available funding as determined by the College President.
OTHER CONDITIONS: Shoreline Community College is committed to providing equal opportunity in education and employment for all students, employees, and applicants, and does not allow discrimination or harassment on the basis of race or ethnicity, color, national origin, age, sex, sexual orientation, gender identity, marital status, creed, religion, status as an honorably discharged veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability.
For our full non-discrimination statement and contact information, visit: https://www.
shoreline.
edu/about-shoreline/non-discrimination.
aspx.
Persons with disabilities have the right to reasonable accommodation in all aspects of employment with the College.
This includes, but is not limited to recruitment, application, hiring, training, termination, conditions of employment, and any other employer-supported activities.
Applicants requesting accommodation should contact the Office of Human Resources at hr@shoreline.
edu.
In compliance with the Immigration and Nationality Act, proof of authorization to work in the United States will be required at the time of hire.
Shoreline Community College does not sponsor H-1B visas for this position.
Other conditions that may apply will be detailed upon the offer of employment.
This position is overtime eligible.
In accordance with RCW 28B.
112.
080, applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current or past places of employment.
This position has been designated as a bargaining unit position represented by the Washington Federation of State Employees - Higher Education Community College Coalition.
Required Materials To be considered for this position, please submit the following: NEOGOV online application/profile/supplemental questions Letter of interest addressing qualifications Current resume Applicants considered for positions at the College may be required to submit to a background check as a condition of employment.
Adverse information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’ suitability for the positions.
Please Note: Once application materials have been submitted, you may not modify the application.
*Community Standard Statement "Injustice anywhere is a threat to justice everywhere.
We are caught in an inescapable network of mutuality, tied in a single garment of destiny.
Whatever affects one directly, affects all indirectly .
.
.
" - Rev.
Dr.
Martin Luther King, Jr.
SUPPLEMENTAL QUESTION: Please describe your experience working with people of various cultures, backgrounds and abilities.
How do you see the role of Program Coordinator as supporting equity and inclusion at the college? ADMINISTRATIVE EXEMPT, CLASSIFIED, AND FULL-TIME FACULTY POSITIONS*See bottom for Part-Time Faculty Benefits InformationComprehensive Benefits Packages Health, Dental, and Vision Insurance Life Insurance Long-term Disability Insurance Retirement Plan Employee Assistance Program Optional Flexible Medical Spending Account (FSA) Optional Dependent Care Assistance Program (DCAP) Optional SRA Tax Annuities Optional Deferred Compensation Plan Optional Home/Auto Insurance with Liberty Mutual Optional Credit Union participation Optional GET (Guaranteed Education Tuition) Program Tuition Waiver Various Professional Development & Wellness ProgramsHealth InsuranceEmployee premiums for health insurance range depending on the plan and dependents covered.
Two options for standard managed-care plans One value managed-care plan Three preferred provider options Two CDHP optionsDental InsuranceEmployees have three dental plans to choose from.
Two managed-care dental plan One preferred provider dental planLife InsuranceLife Insurance overview: $35,000 basic coverage and $5,000 accidental death and dismemberment coverage at no cost to the employee Optional coverage for spouse, children, supplemental, optional, and additional accidental death and dismemberment coverage - all at additional cost to the employeeLong-term Disability InsuranceLong-term Disability Insurance overview: Basic Coverage: 90 day waiting period, $240 per month maximum Optional Coverage: 90+ day waiting period, 60% of gross pay - tax free (retirement plan still continues)Retirement Plans Public Employees Retirement System Plan 2 or Plan 3.
Classified and civil service positions eligible to participate.
Teacher's Retirement System (TRS) - Plan 3.
Available for those who have been enrolled and vested in the past State Board Retirement Plan administered through TIAA-CREF - full time faculty and administrative/exempt positions eligible to participate.
The Public Employees Benefits Board (PEBB) manages health, dental, life, and long term disability insurance.
The Washington State Department of Enterprise Services administers Shoreline’s Employee Assistance Program (EAP).
PART-TIME FACULTY POSITIONSA part time faculty member becomes eligible for benefits at the beginning of the second consecutive quarter of half time or more employment at one or more Washington state institutions of higher education.
Spring and fall quarters are considered consecutive quarters for benefits eligibility.
Half time is determined based on each institution's definition of full time.
A part time faculty member must qualify each quarter they teach to maintain eligibility.
Once eligible, part time faculty will be notified of their benefit and retirement options.
Agency Shoreline Community College Address 16101 Greenwood Avenue North Shoreline, Washington, 98133 Phone 206-546-4769 Website https://www.
shoreline.
edu/hr/default.
aspx