Principal TPM , Defect Prevention & Reconciliation

- 7+ years of technical product or program management experience - 10+ years of working directly with engineering teams experience - 7+ years of technical program management experience - 5+ years of software development experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - 7+ years of hands-on work managing complex technology projects experience - Experience designing or architecting (design patterns, reliability and scaling) of new and existing system.
The Defect Prevention and Reconciliation (DP&R) organization builds innovative technical products that recognize, reconcile, and prevent exceptions within Amazon’s fulfillment supply chain.
We are building a future where we capture, analyze, and explain every inventory defect across all stages of the supply chain (i.
e.
inbound, distribution, storage, fulfillment, returns).
The Defect Reduction Program team, within DP&R, is composed of three key defect prevention verticals: defects that exist before they arrive to Amazon, defects that occur within Amazon’s fulfillment network, or defects that lead to customer returns.
This role is responsible for driving step function reductions in Amazon defect performance to support our vision to deliver lower costs to Amazon customers.
This role’s WW scope includes collaborating and designing technical solutions across 10 teams within the Amazon Fulfillment Network including: Fulfillment Center Operations, Global Supply Chain Technology, ACES, Customer Service, Transportation, Amazon Fulfillment Technology, Customer Returns and Re-Commerce, Customer and Buyer Abuse Prevention, and Packaging Innovation.
In addition to this, this role is responsible for working, and proposing technical architecture frameworks, across multiple VP-level organizations including Global Supply Chain-ACES, World Wide FBA, Supply Chain Optimization Team, Seller Support Services, and North America Customer Fulfillment, World Wide Returns & Re-Commerce, and Defect Prevention & Reconciliation.
This role' acts as a single-threaded-leader responsible for solving challenges that are architectural in nature with no strategy defined.
This position is expected to operate independently.
As part of this, to understand problems effectively, this role requires the ability to identify risks and opportunities in technical strategies, architecture, and engineering organizational structure.
This position is be responsible for making tradeoff decisions around extending current frameworks versus establishing new architectures.
This role is also responsible for writing technical proposals, getting alignment from stakeholders, and then constructing design documents for transition to development teams to execute.
If you have an entrepreneurial spirit, love to work with data, enjoy software-related challenges, and are interested in building solutions to challenging problems that have a wide impact, this role may be for you.
Key job responsibilities - Define and deliver important programs with broad cross-organizational, cross-business, or significant technology impact.
- Operate with complete independence in the face of ambiguity to solve problems on areas where the business and/or architectural strategy might not yet be defined.
- Own and mange a technical roadmap across multiple systems and programs.
- Understand internal system technologies and the interaction from upstream dependencies.
Apply this knowledge to invent, evolve, and improve, defect prevention and reconciliation.
- Partner with all levels of leadership to drive business and system-level reviews, aligning priorities, road maps, and processes.
- Manage communication to ensure all stakeholders are informed and needs aligned.
- Amplify your impact by educating less experienced Technical Program Managers and engineering communities on program management best practices.
- Develop and mentor team members.
Perform promotion assessments.
Participate in talent reviews.
A day in the life - Provide guidance to team members.
- Plan and organize work for the team that is aligned to long term and near term goals.
- Sync with business and program managers to anticipate changes in priority or focus.
- Craft, design, and influence the design and features for projects before launch.
- Improve mechanisms to achieve more high quality output with less time investment.
About the team The Defect Prevention and Reconciliation (DP&R) organization builds innovative technical products that recognize, reconcile, and prevent exceptions within Amazon’s fulfillment supply chain.
We are building a future where we capture, analyze, and explain every inventory defect across all stages of the supply chain (i.
e.
inbound, distribution, storage, fulfillment, returns).
The Defect Reduction Program team, within DP&R, is composed of three key defect prevention verticals: defects that exist before units arrive to an Amazon Fulfillment Center, defects occurring within fulfillment centers, and defects that lead to customer returns.
We are open to hiring candidates to work out of one of the following locations: Bellevue, WA, USA - 8+ years of hands-on work managing complex technology projects experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience owning/driving roadmap strategy and definition - Talent in negotiating and resolving conflict smoothly and with or without formal authority.
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
For individuals with disabilities who would like to request an accommodation, please visit https://www.
amazon.
jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets.
The base pay for this position ranges from $141,600/year in our lowest geographic market up to $275,300/year in our highest geographic market.
Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
Amazon is a total compensation company.
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
For more information, please visit https://www.
aboutamazon.
com/workplace/employee-benefits.
Applicants should apply via our internal or external career site.