Customer Service Representative

We are seeking a Customer Service Representative to join our team.
You will be responsible for helping customers by providing product and service information and resolving technical issues.
Experience in the I502 or Cannabis Industry is preferred but not necessary.
Responsibilities: -Handle customer inquiries and complaints -Provide information about the products and services -Troubleshoot and resolve product issues and concerns -Document and update customer records based on interactions -Develop and maintain a knowledge base of the evolving products and services -Handle shipping errors, updates, inquiries, and disputes.
Qualifications: -Previous experience in customer service, sales, or other related fields -Ability to build rapport with clients -Ability to prioritize and multitask -Positive and professional demeanor -Excellent written and verbal communication skills -Computer proficiency -Knowledge of retail commerce applications such as spreadsheets, Shopify, and Shipstation is preferred About MiniNail: Founded in 2013, MiniNail is an electronics manufacturer for the vaporizer industry.
Retailing both online and in brick and mortar locations around the world.
Work Remotely * No Job Type: Full-time Pay: From $20.
00 per hour Expected hours: 20 per week Benefits: * On-the-job training * Paid time off Experience level: * No experience needed Shift: * Morning shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Experience: * Customer Service: 1 year (Preferred) Language: * English (Required) Ability to Commute: * Seattle, WA 98108 (Required) Work Location: In person