Customer Service Position

```Duties:``` - Provide exceptional customer service to clients via phone, email, and chat - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Assist customers with product information, pricing, and order placement - Resolve customer complaints or issues with patience and empathy - Upsell products and services to maximize sales opportunities - Maintain accurate customer records and update information as needed - Collaborate with other team members to ensure customer satisfaction ```Requirements:``` - Bilingual proficiency in English and [insert second language] is preferred - Previous experience in a customer service role is highly desirable - Excellent communication skills, both verbal and written - Ability to analyze customer needs and provide appropriate solutions - Strong phone etiquette and active listening skills - Basic sales knowledge and the ability to upsell products or services - Multitasking abilities to handle multiple inquiries simultaneously Note: This job description is not intended to be all-inclusive.
Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time Pay: $47,000.
00 - $52,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Professional development assistance * Referral program * Vision insurance Experience level: * 1 year Shift: * 10 hour shift * 8 hour shift * Day shift * Evening shift * Morning shift * Night shift * Overnight shift Weekly day range: * Every weekend * Monday to Friday Work setting: * In-person * Office Ability to Relocate: * Seattle, WA 98101: Relocate before starting work (Required) Work Location: In person