Contents Manager

Servpro of Kirkland, WA is looking for a Restoration Contents Manager to join our knowledgeable team of professionals.
A Contents Manager should be comfortable guiding a team and giving direction.
Previous experience in a similar role is required.
*Job Description:* The Contents Manager is responsible for assessing, documenting, packing, transporting, cleaning, and restoring clients' personal belongings and valuable items.
Your role will involve coordinating the contents restoration process, ensuring meticulous attention to detail, and collaborating with clients, insurance adjusters, and other stakeholders to facilitate the successful restoration of contents to pre-loss conditions.
*Responsibilities: * * Manage a team of contents restoration technicians and coordinators to execute efficient and effective contents restoration processes * Conduct thorough inventories and documentation of damaged contents, ensuring accurate records are maintained for insurance purposes * Assess the condition of items to determine the appropriate cleaning and restoration methods * Develop comprehensive contents restoration plans, including item prioritization, cleaning procedures, and documentation requirements * Coordinate the safe and proper packing, transportation, and storage of contents to and from the restoration facility * Oversee the cleaning, deodorization, and restoration of various items, including but not limited to clothing, electronics, documents, furniture, and sentimental valuables * Collaborate with clients to provide updates on the status of their items and address any concerns they may have * Communicate effectively with insurance adjusters, contractors, and other relevant parties to ensure a smooth restoration process * Implement quality control measures to ensure that restored items meet or exceed client expectations and industry standards * Maintain a clean and organized work environment, adhering to safety protocols and company policies * Train and mentor contents restoration team members, promoting a culture of excellence and continuous improvement * Keep abreast of industry trends, new cleaning techniques, and equipment to enhance the contents restoration process *Qualifications:* * High school diploma or equivalent; additional certifications in contents restoration or related fields are a plus * Previous experience in contents restoration, inventory management, or a related field * Strong organizational skills and meticulous attention to detail * Effective leadership skills with the ability to manage and motivate a team * Excellent communication skills to liaise with clients, insurance professionals, and team members * Familiarity with various cleaning techniques, equipment, and restoration products * Ability to make sound decisions and solve problems in a fast-paced environment * Proficiency in using technology for inventory tracking and documentation * Valid driver's license and a clean driving record * Flexibility to work extended hours when required, especially during peak restoration periods *Physical and Work Environment Requirements:* * Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance * Walking and standing for long periods of time, driving, sitting, climbing, * Ability to climb ladders and work at ceiling heights * Ability to work in tight spaces (e.
g.
, crawls spaces under buildings) * Repetitive pushing/pulling/lifting/carrying objects All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise.
SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc.
, the Franchisor, in any manner whatsoever.
This is a salaried role with benefits, ranging from 50,000-65,000 based on experience, with possibility of pay increases and job responsibility based on merit.
Job Type: Full-time Salary: $50,000-65,000 Expected hours: 30 – 40 per week Benefits: * Health insurance * On-the-job training * Paid time off * Paid training * Professional development assistance * Referral program * Safety equipment provided Schedule: * 8 hour shift * Potential weekend days or extra hours during emergencies Supplemental pay types: * Bonus opportunities Travel requirement: * Travel Ability to Relocate: * Kirkland, WA: Relocate before starting work (Required) Work Location: In person Job Type: Full-time Pay: $50,000.
00 - $65,000.
00 per year Benefits: * Cell phone reimbursement * Health insurance * Opportunities for advancement * Paid time off * Paid training * Referral program * Safety equipment provided * Tuition reimbursement Schedule: * 8 hour shift * On call Supplemental pay types: * Bonus opportunities * Commission pay * Performance bonus Travel requirement: * Up to 25% travel Ability to Relocate: * Kirkland, WA: Relocate before starting work (Required) Work Location: In person