Workplace Experience Supervisor - Seattle, WA

Posted 25-Feb-2024 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Building Management, Communications/Public Relations, Consulting, Customer Service, Design, Executive Management, Facilities Management, Legal, People/Human Resources, Project Management, Property Management, Sales & Leasing, Sales Support, Workplace Strategy Location(s) Seattle - Washington - United States of America About the role The Experience Supervisor oversees employees and daily operations to increase individual well-being, personal productivity, and organizational effectiveness.
Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support.
In this role, you would oversee a team of Hosts who serve as cultural ambassadors, community advocates, and service leaders in their workplace.
The Experience team members you would oversee are responsible for providing services for a building or campus, with the goal of ensuring that operations and processes align with client needs and objectives.
What you’ll do Greets employees and announces clients and visitors.
Issues visitor passes and validates parking.
Receives and transfers incoming calls to appropriate parties.
Provides coordination and support for delivery of workplace services like Concierge, Reception, Switchboard, Room Management.
A/V Support, Meeting & Event Management, Supply & Expense Management, Meeting & Events Coordination and Equipment Care, etc.
Maintains awareness of the workspace.
Submits janitorial and maintenance work orders as needed and/or connect with appropriate partners to address issues.
Responds to customer requests and complaints with accurate and thorough information according to specific request.
Follows security and emergency procedures as defined for the property.
Responds to emergency situations in a calm, efficient manner.
Acquires appropriate assistance and makes appropriate notifications in accordance with operating procedures.
Maintains records of vendors proof of insurance and confirms contractual documentation is received.
Collaborates with vendors and employees who provide services and goods.
Delivers orientations, tours of facilities, how to submit a work order, supply storage, amenities and software ordering.
Provides overview of Host Experience service.
What You'll Need Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future HS Diploma or GED required or equivalent combination of education and experience (equivalent work experience = 2 years experience for every year of higher level education).
Bachelor's degree (BA/BS) or other relevant vocational training preferred.
Minimum of 4+ years of related (e.
g.
Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred.
Prior experience with customer service highly preferred.
Ability to comprehend, analyze, and interpret the most complex business documents.
Ability to respond effectively to the most sensitive issues.
Ability to write reports, manuals, speeches, and articles using distinctive style.
Ability to make effective and persuasive presentations on complex topics to internal and external audiences.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor.
Ability to assess circumstances, empathize and offer help.
Utilize a high level of attention to detail as well as strong interpersonal skills.
Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
Requires intermediate knowledge of financial terms and principles.
Ability to calculate simple figures such as percentages.
Ability to comprehend, analyze, and interpret complex documents.
Ability to solve problems involving several options in situations.
Requires intermediate analytical and quantitative skills.
Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
Ability to work flexible work schedules based on office needs.
Strong problem-solving skills.
Highly adaptable and flexible.
Ability to work independently with little supervision.
Ability to work requiring significant walking or through other means of mobility.
Ability to work in a standing position for long periods of time.
Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs.
and occasionally lift/move up to 40 lbs.
SCOPE OF RESPONSIBILITY Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results.
Responsible for setting department deadlines.
Errors in judgment may cause mid-term impact to co-workers, supervisor, department and/or line of business.
SAFETY Responsible for personal safety and the safety of those who are affected by your work.
This includes but is not limited to: Complete at a satisfactory level all required and assigned HSE training.
Follow all activity policies and procedures, including all HSE related requirements at all times.
Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
Report any condition which you feel could result in an accident or injury and / or stop work if required.
As a Supervisor / Manager: While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to: Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly.
Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders.
Support stop work authority when it is exercised in good faith.
Communicate any / all potential workplace hazards and workplace procedures.
CBRE is an equal opportunity employer that values diversity.
We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
We also provide reasonable accommodations, as needed, throughout the job application process.
If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.
com or via telephone at +1 866 225 3099 (U.
S.
) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.
If you have questions about the requirement(s) for this position, please inform your Recruiter.
Host Host is a service line of CBRE, the world's largest commercial real estate organization.
Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services.
Put simply: our goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most.
Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.