Job Description: Food & Beverage Coordinator Position Overview:
We are seeking a dedicated and experienced Food & Beverage Coordinator to join our dynamic team.
As a coordinator in this specialized field, you will play a crucial role in ensuring exceptional dining experiences for our patrons.
This position offers the flexibility of remote work, providing you the opportunity to excel from the comfort of your own workspace.
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Key Responsibilities:
* Act as the primary point of contact for patrons, addressing inquiries, concerns, and requests promptly and professionally.
* Provide comprehensive information regarding menu options, dietary restrictions, and dining logistics.
* Assist patrons with reservations, seating arrangements, and special requests, ensuring a seamless dining experience.
* Resolve issues and concerns efficiently, employing strong problem-solving skills and escalating complex matters when necessary.
* Maintain meticulous records of patron interactions and dining details utilizing our CRM system.
* Collaborate closely with kitchen staff, servers, and management to optimize service and enhance the dining experience.
* Stay abreast of industry trends and culinary offerings to provide informed recommendations and solutions to patrons.
* Achieve and exceed established performance metrics, including guest satisfaction scores and service quality.
Qualifications:
* Prior experience in roles related to food & beverage coordination, hospitality, or customer service is preferred.
* Exceptional verbal and written communication skills with a keen attention to detail.
* Ability to empathize with patrons while maintaining composure in high-pressure situations.
* Demonstrated problem-solving abilities and a creative approach to addressing patron needs.
* Familiarity with relevant software and proficiency in basic computer skills.
* Reliable internet connection and a dedicated workspace conducive to remote work.
* Flexibility to work non-traditional hours, including evenings, weekends, and holidays as required by dining schedules.
Benefits:
* Competitive compensation package based on experience and performance.
* Remote work environment offering flexibility and work-life balance.
* Opportunities for career growth and advancement within our organization.
* Comprehensive training and ongoing support to ensure success in your role.
* Health, dental, and vision insurance options available.
* Paid time off, including vacation days, sick leave, and company holidays.
How to Apply:
If you are passionate about the food & beverage industry and thrive in a remote work environment, we invite you to apply! Please submit your resume along with a cover letter outlining your relevant experience and enthusiasm for joining our team.
We look forward to considering your application and potentially welcoming you aboard as our newest Food & Beverage Coordinator!
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