Lead Service Technician

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide.
Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation.
For more than 43 years, Associa has brought positive impact and meaningful value to communities.
To learn more, visit www.
associaonline.
com.
Job Description PRINCIPAL PURPOSE OF JOB: Provide our customers, the community managers, the best resource for maintenance work, advice, and feedback.
To make repairs or begin projects as requested by work order or as noted on-site on one or more properties.
Provide oversight, instruction, and assistance to fellow maintenance technicians or subcontractors to better accomplish the field service division's overall mission.
Communicate with community managers, vendors, boards members, and homeowners to grow revenues within the department.
Receive service requests from owners and community management team.
Coordinate appointments and schedules.
LEVEL OF AUTHORITY: Supervise assigned maintenance technicians and subcontractors.
WORK ENVIRONMENT: 50% Office - 50% Field The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to outside weather conditions.
The employee is frequently exposed to moving mechanical parts.
The employee is occasionally exposed to high, precarious places.
The noise level in the work environment is usually moderate.
ESSENTIAL JOB FUNCTIONS: Oversee maintenance technicians and subcontractors to ensure adequate quality, efficiency, and service levels are met.
Investigate and report on the quality of work performed by other maintenance technicians or subcontractors.
Management of projects; including, but not limited to, insurance claims, capital improvements, renovations, and general construction.
Proposal generation which entails the creation of job specifications, preparing and obtaining proposals, recommending repairs, and generating work to build the department.
As required, coordinate work activities with other departments or subcontractors.
Participate in company meetings with managers for sales, feedback, and recommendations.
Investigate, analyze, and repair minor electrical problems; including, but not limited to, changing photocells, repair or replacement of common area lights, timers, and telephone entry systems.
Investigate, analyze, and repair minor plumbing problems; including, but not limited to, repairing toilets, faucets, and showers.
Investigate, analyze, and repair minor carpentry problems; including, but not limited to, repair or replacement of lattice, shutters, screens, siding, cornice, signs, and mailboxes.
Investigate, analyze, and repair other normal maintenance items; including, but not limited to, identifying water leaks, painting, repairing sheetrock, gutters, and downspouts.
Utilize technology to create efficiency in workflow.
Maintain written documentation of work completed and submit required paperwork by date requested.
Able to work without direct supervision.
On call 24 hours for emergencies as per the pre-arranged rotation.
Requirements COMPETENCY LEVEL: To perform the duties of this position, an individual should demonstrate the following competencies.
Analytical – Collects and researches data; uses intuition and experience to complement data.
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Teamwork – Balances team and individual responsibilities; puts success of team above own interests; supports everyone’s efforts to succeed.
Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; makes timely decisions.
Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibilities for own actions; follows through on commitments.
Quality – Demonstrates accuracy and thoroughness; looks for ways to improve quality; applies feedback to improve performance.
Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events.
Attendance/Punctuality – Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals, completes tasks on time or notifies appropriate person with an alternate plan.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer Skills: Ability to efficiently use office software; including Microsoft Outlook, Excel, Word, Teams, and other project management applications.
Language Skills: Ability to effectively present information in one-on-one and small group situations to customers, clients, vendors, and other employees of the organization.
Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
Ability to create and manipulate a spreadsheet in Excel.
Ability to perform these operations using units of American currency, weight, volume, and distances.
Physical Ability: Physically able to perform moderate to heavy manual labor, including frequent bending, walking, and heavy lifting, for extended periods under dirty and uncomfortable conditions and in all types of weather, as necessary.
Communication Skills: Ability to monitor phone messages and emails while performing other work throughout the day.
OTHER SKILLS AND ABILITIES: Ability to maneuver through customer service situations.
Advanced knowledge of property maintenance.
Knowledge of proposal acquisition and/or generation.
Ability to analyze and resolve problems/concerns of homeowners.
Knowledge of general office procedures.
PERFORMANCE: Acceptable Response Time.
Client Satisfaction.
Maintenance Department job satisfaction.
CERTIFICATES, LICENSES, REGISTRATIONS: None PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to hear, talk, and use hands to feel or handle.
The employee is frequently required to stand, walk, bend, stoop, and reach with hands or arms.
The employee is occasionally required to sit, climb, or balance.
The employee must frequently lift and/or move up to 75 pounds.
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
The employee is occasionally required to climb a ladder at least 40 feet in length.
REQUIREMENTS Associate’s degree (A.
A.
) or equivalent from a two year college or technical school; One year related experience and/or training; or equivalent combination of education and experience.
Knowledge of proposal and contract language.
Knowledge of EPA and OSHA related safety codes and practices.
Knowledge of building maintenance and operations functions, building codes and related regulations.
Performing carpentry, concrete placing, plumbing, electrical, and HVAC maintenance work; using tools associated with the trade.
Reading and maintaining blueprints and plans; evaluating maintenance needs of buildings and related facilities.
Valid driver’s license.
OTHER: As an absolute condition of employment, employees are required to satisfactorily complete and pass a drug screen and background check.
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility.
It should not be considered an all-inclusive listing of work requirements.
Individuals may perform other duties as assigned, including work in other functional areas to cover absences or provide relief, to equalize peak work periods or otherwise to balance the workload.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.