Position: CCTV Field Service Technician
Compensation: $60,000 -$70,000 yearly salary + commission
Type: Full-time (Permanent)
*About the Company:*
Pro-Vigil is a leading provider of security solutions, offering both mobile and permanent remote surveillance services for a wide range of properties, from rural construction sites to downtown auto dealerships.
Our mission is to deliver top-notch security through highly trained virtual guards powered by advanced AI technology.
We offer a comprehensive security solution that includes audiovisual deterrents and boasts the industry's quickest response time, providing superior protection compared to traditional cameras or security personnel alone.
*Responsibilities:*
* Perform initial triage and identify solutions for outages and disruptions at customer sites.
* Assist clients in the installation, repair, and maintenance of equipment.
* Troubleshoot equipment issues and provide guidance to customers on equipment usage.
* Build and maintain strong relationships with customers.
* Conduct routine installation, maintenance, repair, and preventive maintenance.
* Pre-test units before installation and remove units upon completion of client jobs.
* Travel to customer sites for on-site service and repairs, delivering top-notch service.
* Collaborate with Sales Representatives to provide updates on work status.
* Communicate with the Field Services Supervisor regarding open and completed jobs.
* Deliver exceptional customer service while ensuring high-quality performance.
* Maintain accurate records, including daily ticket logs, updated calendars, and inventory management.
* Operate company vehicles safely, keeping them clean, maintained, stocked, and secure.
* Utilize and become proficient with tools, test equipment, and information to enhance business results.
* Perform on-call duties and responsibilities as required.
* Perform additional duties as requested by the supervisor.
*Education and Experience:*
* High School Diploma or GED equivalent.
* Experience in installing CCTV equipment (desired but not required).
* Basic knowledge of electrical components and networking concepts.
* Valid driver's license with a safe driving record.
* Professional appearance.
* Ability to lift up to 60 lbs.
* Strong troubleshooting skills and customer-focused mentality.
* Self-starter with career advancement motivation.
* Minimum one year of experience as a Field Technician I.
* Successful completion of IPVM - Camera Course certification within the first nine months of employment.
* Establish and maintain positive and collaborative working relationships with internal and external customers.
* Consistently meet SLA targets.
* Conduct weekly inventory counts.
* Monitor and achieve metrics, including CSAT, Last Assignment to Resolution Time, Repair Rate, and % Tickets Completed by Tech.
* Thorough understanding of mobile troubleshooting.
* Ensure job safety and respect for others, property, and individual safety.
* Work effectively with others to encourage teamwork and productivity.
* Computer Skills:
* Proficiency in Microsoft (Excel, Word, Outlook, etc.
) and G-Suite.
* Working knowledge of NetSuite, Salesforce, Zendesk, and camera viewing platforms (preferred).
*Other Requirements:*
* No travel restrictions.
* Maintain a clean driving record.
* Enhanced communication skills.
* Valid driver’s license with a safe driving record.
*Benefits:*
* 401(k) with matching
* Health, dental, vision, and life insurance
* Holiday, floating holiday, and paid time off
* Referral program
Job Type: Full-time
Pay: $60,000.
00 - $70,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Fuel card
* Health insurance
* Life insurance
* Paid time off
* Tools provided
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Experience:
* Low voltage: 2 years (Preferred)
* CCTV Installation / Service: 2 years (Preferred)
Work Location: In person
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