LSG Sky Chefs, a part of LSG Group is the world’s leading provider of end-to-end on-board products and services.
Role Purpose Statement
Internal: Operations and Production manager, Procurement, Human Resources, Quality and Safety Managers
External: Suppliers, Local Authorities, Facility Services Companies, Customers, Government Agencies, Customs, Food and Drug Administration (FDA), Airport Operations, Truck Fueling
Main Accountabilities
Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.
Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage
Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
Ensure on-time and accurate production in the preparation of food/equipment and catering of flights
Investigate customer quality issues, develop and implement corrective actions
Maintain an ongoing, positive and pro-active relationship with all internal and external customers
Attend the daily operations briefing
Ensure par levels of customer inventory and customer specific goods
Provide data for the development of an annual business plan and budgeting for the department
Ensure optimal deployment of human, technical and material resources in the department
Initiate and control continuous optimization of processes
Leadership
Ensure that the area of responsibility is properly organized, staffed and directed
Guide, motivate and develop the subordinate employees within the Human Resources Policy
Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
Make the company's values and management principles live in the department(s)
Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
Knowledge, Skills and Experience
Bachelor’s degree or equivalent experience required
In addition, three to five years of directly related experience required in a management role
Experience in using and managing Variable Production Systems and schedules
Strong presentation, communication, training and interpersonal skills
Proven success in improving work processes and leading change in a complex, fast environment
Excellent analytical and conceptual skills
Demonstrable record of understanding and meeting customer expectations
Proven track record of understanding the drivers of product and labor cost variances
Good knowledge of Microsoft Office and Windows-based computer application
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