Sr. Manager, Order Management

Working with Us Challenging.
Meaningful.
Life-changing.
Those aren’t words that are usually associated with a job.
But working at Bristol Myers Squibb is anything but usual.
Here, uniquely interesting work happens every day, in every department.
From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.
You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity.
Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment.
We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Read more: careers.
bms.
com/working-with-us.
Sr.
Manager, Order Management Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today.
With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.
The Position: The Sr.
Manager of Order Management will lead a team of subject matter experts in Order Management for ERP systems and processes.
This role involves cross-functional collaboration with BMS global site stakeholders and third-party distributors.
The individual will be responsible for monitoring and supporting the Cell Therapy ERP order management system, extending the order-to-cash process to upcoming markets, and ensuring a best-in-class customer delivery experience for our patient treatment centers worldwide.
The position is office-based in Seattle, WA or Summit, NJ, with in-office attendance is required a minimum of 50% of the time.
Evening, weekend, and holiday support are required on occasion.
International and domestic travel is required; travel will not exceed 20%.
Education and Experience: Bachelor’s degree + 7 years of work in pharmaceutical/Biotech industry.
2+ years managing direct reports; experience managing teams and coaching and managing people managers preferred.
Experience working in a regulated environment such as GxP.
Experience in Order to cash domain, Pharma standard processes and challenges including order initiation and management, order completion, invoicing, credit and returns.
Cell Therapy experience is preferred.
Must have experience working in Oracle, SAP, and/or other comparable ERP systems.
Ability to work effectively both independently and as part of a team.
Experience managing others, including in temporary or ad hoc assignments and through matrix teams, is a plus.
Must have strong proficiency Office 365 software, especially Outlook, Excel, PowerPoint, and Word Responsibilities: Hire and Lead Order to cash workstream projects and market launches to support Global Cell therapy Order to cash operations.
Conduct strategic planning to assesses the impact for upcoming projects on process, system, and resource planning.
Monitor the automatic creation of documents including sales orders and purchase orders inside system and act on any exceptions that might occur.
Build relationship and maintain constant communication with internal external partners such as a Production Planning, Scheduling and Cell Logistics, BMS Commercial organizations and Specialty Distributer to resolve any order exceptions to ensure on-time delivery and representing the business.
Collaborate with IT Management and Vendor Managers to escalate support day to day operation issues.
Manage User Acceptance Testing (UAT) by setting daily testing goals, running meetings on testing progress, defect triage, collaborate with team to get defects resolved.
Act as Order Management SME for implementation and modification of ERP systems at new and existing manufacturing sites.
Collaborate with business partners for Order Exception Management and Cross process mapping, development and implementation.
Collaborate with BMS Commercial and Finance teams to issue credit and resolve any sales order and AP/AR related issues.
Maintain the Order Exception Management SOPs and work instructions.
Collaborate with Business intelligence & analytics tool team to build reports and dashboard for Order Management team.
Analyze existing processes and look for opportunities for continuous improvements.
Lead and Mentor junior members of the team and empowers others to make decisions.
Accountable for individual and team performance.
Knowledge, Skills, and Abilities: Live the BMS core values of Integrity, Passion, Innovation, Accountability, Urgency, and Inclusion.
Highly self-motivated, self-aware, and professional.
Passionate about leading teams and developing people.
Able to work independently and in groups.
Flexible in responding to quickly changing business needs.
Exceptional customer service orientation.
Skilled at managing tense situations and de-escalation.
Eager to work with teams from other regions and cultures.
Able to share workspace for independent and collaborative work.
Exceptional sense of ownership and accountability.
Skilled in planning and organizing information.
Exceptional written and verbal communication and presentation skills.
Fluent reading, speaking, and writing skills required in English.
The starting compensation for this job is a range from $114,000 - $144,000, plus incentive cash and stock opportunities (based on eligibility).
The starting pay rate takes into account characteristics of the job, such as required skills and the geographic location where work is performed.
Final, individual compensation is decided commensurate with demonstrated experience.
For more on benefits, please visit our BMS Careers Site.
Eligibility for specific benefits listed therein may vary based on job and location.
#LI-Hybrid If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway.
You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary.
Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol BMS has a diverse occupancy structure that determines where an employee is required to conduct their work.
This structure includes site-essential, site-by-design, field-based and remote-by-design jobs.
The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility.
Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility.
For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture.
For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles.
Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer.
If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.
com.
Visit careers.
bms.
com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities.
As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.